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Need to lodge a bicycle insurance claim?

Your bike insurance is bought for protection and for peace of mind and we all hope you never have to use it. However, in the unfortunate event of a claim, we have sought to make it really easy for you to do so.
Submit a claim

How to claim

Tell us what happened

Report the incident as soon as possible by following our claims process here. All incidents involving theft or attempted theft require a police report in order to make a claim.

Provide the requested evidence

We will request that you provide us with the required information relating to your claim. This could include images of the damage, purchase receipts of claimed items, flight tickets, evidence of security conditions and if required make your bicycle available for inspection by one of our nominated partners.

Get moving again

Once your claim has been approved, there are a couple of possible outcomes: Your bicycle and/or insured item may be repaired or replaced or you may be offered a payment for the reasonable cost of replacing or repairing the bicycle or item yourself. The offered payment will never exceed the chosen sum insured and will only be paid on the items listed on your Insurance Certificate. You may be required to pay an excess prior to the settlement of your claim.

every step of the way

Our service
promise to you

As passionate cyclists ourselves we know what you may be experiencing and will always try to get you back up and cycling as soon as possible after making a claim. Whether you are a casual cyclist who needs to recover from injury to get back on the road or an avid athlete who needs to be back to the race circuit, we will resolve your claim as quickly and efficiently as we can.

A bicycle with a personality

What claims are most common?

Our clients like us a lot
Rob
Excellent experience. Immediate follow-up on all queries. Polite & informative
Google
Feb 2023
“
Anne
Fabulous service from Melanie in setting up the new policy for my e-bike, thank you for answering all my questions and getting back to me promptly.
Google
Mar 2023
“
Cheryl
I got a quote online which I was happy about but wanted to talk to a real person about the T&Cs as they can be filled with stuff I don't understand. I spoke with a lovely lady called Melanie. She was fantastic. She went through everything I needed to know about what I'm covered for and what I'm not. She also confirmed it all in writing. She defo put my mind at ease that I have the right cover for my ebike. 5 stars all round.
Google
Feb 2023
“
Darryl
If you are thinking of insuring your bike with Sunday's Insurance do it as they are easy to deal with, offer a great product and will get you sorted. The definitely get a 5 x star rating from me
“
Google
Aug 2023
Nick
The Team at Sundays Insurance led by my claims officer, Stuart, have done an amazing job is processing my Bike Insurance claim. Following on my severe bike accident whereby I was left hospitalised and required several surgeries, I was a little apprehensive that the Insurance Company would put me through an exhausting and harrowing process which would force me to relive the horrible events of the bike accident over and over again…. Whilst we had to follow a rigourous process to ensure a reasonable and fair outcome for both parties, Stuart and the Team at Sundays Insurance were very respectful and professional in their dealings with me. They kept me completely updated throughout the process and ensured I was comfortable with what was going on. Whilst the process took longer than expected (due to the size of the claim) Stuart was totally open transparent and respectful. I couldn’t recommend more highly the team at Sundays Insurance – a totally professional group of individuals focused on delivering quality and fair outcomes to their policy holders – Thanks Stuart and the Team at Sundays Insurance
“
Google
Jul 2023
Ewa
Very happy with service via email with Melanie to discuss the insurance options and criteria. Very easy to sign up for insurance and get a quote.
“
Google
Dec 2022
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Level 8, 139 Quay St, Auckland 1010
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Sundays Bicycle Insurance is provided by The Hollard Insurance Company Pty Ltd (NZBN 9429042129851, an overseas registered company incorporated in Australia). The Hollard Insurance Company Pty Ltd is the organisation responsible for claims under this cover. Administration of Sundays Bicycle Insurance and claims handling services are managed by Velosure Insurance Pty Ltd trading as Sundays Insurance on behalf of The Hollard Insurance Company Pty Ltd. The information on the website is information only and is not financial advice. Please consider the policy wording to make sure the product suits your needs.